Another purchase I made just today has been cancelled by the seller because she says she made a mistake, but the funds have ALREADY been withdrawn from my account and Mercari only says sorry, but it will take up to FIVE business days to return my money! I had this similar problem happen to me once before with Mercari and I wish I should have learned my lesson the first time. They have ZERO support. Mercari is safe. Is Mercari safe? I had 500 in insurance, but the US postal inspectors are the best bet to take them down. That’s the right attitude because, in the online world, you never know. Mercari handled the situation, was very empathetic, explained where I made the mistake, and actual gave me credit for the item, as well as the buyer was able to keep the item. So, is safe? Last updated: 11 months ago The seller loses both ways. The seller has to ship the item within 3 business days of purchase. It’s much better and safer for a buyer to shop at Amazon and EBay. People are going to prison, but I had to do most of the work myself. Mercari is not a good place to buy sneakers if you are a collector.The site is full of fake jordans and nikes and pretty much any other brands that are expensive. So do your due diligence before selling and also delete the listing that falls under this list, if your account is still safe. You’re welcome, Deborah. It is always best to be safe on shopping online. For example, if someone is selling an iPhone for $50, the chances are that the phone doesn’t work. etc., etc……….. If they disagree with your return request they immediately close the transaction and you own it. Nobody wants a bad experience when buying or selling online, and following these simple tips will help you have a positive experience on Mercari or any other platform. Just curious. Please, I won’t even collect from some of them because they are so nasty it’s not worth it. Today I learned, IF YOU mark an item “received” & rate the seller, the payment is released…so if you rate the seller a horrible one with 1 star, they get paid and you lose out! They’ll look something up, see it on some crazy sale and rifle off that they want to pay those prices LOL! It’s always safer to use your credit card, and this applies to all kinds of online shopping. In this case, it’s better to pay more attention to the product descriptions and get the items you wish for. This does not effect our editorial in any way. #2 – Inactive sellers Some sellers need to be active, they just list their items and a buyer doesn’t get a response. DON’T USE!!! Check if is a scam website or a legit website. They want to absolve themselves of liability and are just harvesting more info. Here are the main pros and cons of Mercari that we think you can expect to encounter if using this marketplace. Our doctors and nurses, in particular, are in a time of need. They are just regular people who want to sell the stuff they don’t need anymore. Bye the way, Thank you for sharing your experience. The Mercari App is essentially just a website that arranges person-to-person transactions, and because of this, their website clearly states that any issues with sales must be handled between the seller and the buyer – Mercari is not responsible for refunding any money to people or for arranging refunds. My Mercari Review; What Is Mercari? You cannot leave a negative review for a bad seller in that situation. But many pause to wonder, “ Is Mercari legit?”. They know dam$ well that you’re PAYING, to sell & ship if you take those deals. We can’t reach Mercari by phone, and via chat Mercari is not being responsive at all. Thanks again Benjamin and everyone! Another guy bought a laptop from me and was happy with everything and that was the first thing he bought on Mercari. Mercari, is it safe? I think of her as a unprofessional seller who didn’t disclose in discription the wear and tear on the handles. Because then you have a much better picture of what you can expect from the Mercari platform. I went through paypal to get my money back. As the COVID-19 virus has continued to spread, many parts of the world have been impacted. I will look elsewhere for the items I am in need of. I have heard of many people getting scammed (sent fake/broken items) and then seem to be out of luck but Mercari claims they hold on to the buyer’s money until the buyer receivers the item and verifies that it is as described. Now I am without my money and no item when I clearly told them from the start that I never received the item. Among the many e-commerce platforms online, Mercari is a popular option for finding items at cheaper prices than on other platforms. Your comment is confusing and unclear. This app sets itself apart by restricting in-person meetups and requiring that sellers ship the merchandise to buyers. Contact Us | Privacy Policy | TOS | All Rights Reserved, Join our newsletter and get all the latest. The WoT scorecard provides crowdsourced online ratings & reviews for regarding its safety and security. I would say that 50 percent maybe more of the jordans on mercari are fakes. LUCKILY, I did not mark the item delivered only by pure chance. There is a scam in process. Your email address will not be published. But keep in mind it faces the same … However, they collect this information about the customers: Don’t worry this information is collected by almost all the online marketplaces. Buyers have 3 days to confirm the order whether it’s the same item as described and submit a rating to that seller. In one instance, Mercari withdrew funds THREE times for the SAME transaction, and it took multiple contacts with customer service to rectify. The login page will open in a new tab. This site is not safe … Another red flag is an unusually low price! In the online world, you are not always safe while you’re shopping online. Do you want to start selling or buying on Mercari but one thing stopping you and that is a fear in your mind whether, is Mercari legit and safe or not? Most of the time, scammers have a fresh or without reviews seller profile and they add the unbelievable price of the item. I actually made an error and did not put in a tracking number once I had shipped an item, (well within Mercari’s Requirement period). However, for this kind of situation, this is the path that we have to go through, based on our market guidelines.” This is the WORST customer service I have ever seen. Your information was really helpful. MERCARI REVIEW – Just go to The California. You might be thinking, what do you mean? Not delivered, so opened tracking , which said delivered to NY. Is your personal data secure on Mercari? I notified them right away and even told them if I didn’t get the item in the next day or so that I wanted my money back. As with any type of online shopping, it's easy to buy something and be disappointed with what you receive. The platform is entirely legit, but it doesn’t mean that you should trust everyone on it. credit card details). Buzzsprout vs Podbean: Which Podcast Hosting To Choose? Siteadvisor reputation for is unknow, Google Safe Browsing reputation for is unkonw. Most of the people who got scammed weren’t careful enough. Did a seller ask you to pay them through Western Union or PayPal? I have personal experience with buying something not as described. Both of these sellers have excellent ratings : /. Counterfeit items, misrepresented items. MERCARI refused to refund me because 3 days passed but I was away and on day 4 I got my package. Stay tuned with our weekly recap of what’s hot & cool. So these are some of the important points you should keep in mind to avoid getting scammed. It is more polished and has been around longer. Their shipping is HORRIBLE. Only after you rate they release it. EXACTLY. Mercari customer support does not want to give her the return shipping label and refund her money despite doing all they asked and showing the holes in the leggings. not going to use it again. I Appreciate your time and effort put into this article. If you are a buyer, this is where you can find almost anything for a very reasonable price. Hey Benjamin, Sad to hear that however thank you for sharing your bad experience with others. Mercari, Inc. (TYO: 4385) is a Japanese e-commerce company founded in February 2013 and currently operating in Japan and the United States. The fast and easy way to sell or buy almost anything. Very annoying and frustrating and ultimately as big waste of time. Their main product, the Mercari marketplace app, was first launched in Japan in July 2013, and has since grown to become Japan's largest community-powered marketplace with over JPY 10 billion in transactions carried out on the platform each month. It seems that all of the rotten sellers that were thrown off of Ebay and other like sites are scamming people on this site. Thank you! Mercari failed to protect buyers despite what they claim. Can they ever accidentally authenticate a fake bag? Mercari's policies do not favor sellers. There is no need for any initial charging. Read them to see whether buyers were satisfied with the items they have received. Received a response a day later saying they would check into it. Keep in mind, some sellers don’t show the downside of the product in their listings so it’s hard for the buyer to know if the products are in good condition until you order and receive them. They refused despite just receiving my order. For more information, check out their privacy policy page. . Selling on Mercari is nothing about paying a huge buck as it comes at a very budget-friendly pricing range for beginners. You have to wait a long time to get paid, they take 10% and charge shipping. Thanks for all the solid advice Arslan. This has been the continued statement from them when I reach out- cancel the dispute or the account will be canceled, till then the account is frozen. Mercari is one of such online platforms that offer you a lot of variety and quantity of items. On this page, you can find information about Mercari Group’s (Mercari, Inc. and Merpay, Inc.) security measures, information security management organization, and more. One transaction was perfect. Dont have the item nor the payment. Proper seller’s safety; Flexible shipping for convenience; Cons. #7 – Handle your business through your phone You can pretty much do everything from your phone which is a huge advantage. 3 days is your opportunity to say something. But keep in mind it faces the same security limitations of … Is Payoneer Safe? What outrageous lie and l want something done. This means the business is, indeed, Safe. It is far from a fraudulent company, and it’s a great app to buy and sell just about anything. But I digress. You should be very careful when you see a new profile without any reviews. Now I searched and see on Reddit that this scam has been going on since 2018 and obviously Mercari has not fixed it. I’m moving to Amazon & Shopify. I had several back and forth emails with them but they would not grant me a refund. Yes, people usually sell used items, and they cost less than new ones in the store. Join over 260,000 subscribers! It’s ridiculous, I buy low & try to sell cheap but always NEW & perfect. #m13166668176 for $ 27.00 plus tax and shipping cost. I received the purse and immediately opened it up and expected it right away it was a little dirty and l notice on the back of the purse the handles at the bottom that connects the purse handle where cracked. Helping You Find The Right Online Platform & Tools! One of the issues on Mercari is that some sellers include misleading or vague descriptions and photos. On the 9th Mercari responded the following: “Having said that, we are unable to release funds until we can confirm delivery to the buyer” I find it hard to believe the seller could have received the package without any tracking updates so the package seems to be lost or stolen. However, the “bargain” nature of purchases can lead some people to wonder whether Mercari is a legitimate selling platform and if they will be safe in buying and selling there. The Mercari App is essentially just a website that arranges person-to-person transactions, and because of this, their website clearly states that any issues with sales must be handled between the seller and the buyer – Mercari is not responsible for refunding any money to people or for arranging refunds. I just got burned on an item with a bad description because they would not approve the return. All the items you have to ship must not be on Mercari’s prohibited items list. Stay away from the site or be aware you have ABSOLUTELY no protection or help and will be out your money and item If anything goes wrong !! Most likely, it happened because they didn’t pay enough attention to reviews and photos. Mercari let seller keep my printer he claimed he wanted to return AND CLOSED MY ACCOUNT with out resolving this matter. If it was marked “delivered” that is because the company who shipped the item, delivered the item ( they don’t lie ). How does one contact Mercari for non receipt of the package I ordered. I would have sold it locally even for higher price. Other than that, Mercari owns me lol. The buyer decided to return it for no reason, and Mercari approved it. I submitted a request for a refund to Mercari support but it was denied. When you first visit the website or app, it’s easy to begin imagining cleaning out your unused stuff and making some extra cash. Maybe they suggested you meet in person. Sigh. I’m downsizing and thinking of online selling but didn’t know much about it or this site. The funds have been withdrawn from my banking account through PayPal immediately after purchase receipt of items. Did you check the seller reviews and description before buying? We are committed to being responsive to the needs of everyone who loves and contributes to Mercari — from users to employees — as the situation evolves. You claim the buyer “lied to me about receiving the item.”. Just use common sense when you see an iPhone selling for only $99, you should be skeptical. Is Mercari safe for buyers? If it isn’t then you have 3 days from the delivery date to request a return and if you didn’t request return all sales are final. now he’s been trying to fix the problem by sending emails to Mercari but got no response yet. (2021). They are ALL fencing chains, bought MY OWN STOLEN JEWELRY BACK. My first 3 buyers pulled that move, Mercari didn’t do ANYTHING. Really? The platform itself is completely reliable and legitimate as an e-commerce marketplace. Here’s how to avoid being scammed when buying and selling on Mercari and hopefully spot any potential scams before it’s too late. First scam was BAD ENOUGH, I received jeans containing human blood in the crotch area NOT A STAIN, ACTUAL BLOOD. I was SCAMMED! It is the fact that Mercari didn’t honor taking care of the customer that concerns me even more. So much confidence in technology is sickening. So the review is short but to the point. Is the Mercari app legit? I have filed an inquiry with the post office and waiting for an update, the buyer is aware of the lost package and has been very understanding.
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