https://www.revolut.com/legal/complaints-policy. Revolut, the leading financial superapp, has today launched its online Web App for its over 13 million customers in the European Economic Area (EEA), Australia, Canada, Singapore, Switzerland, Japan and the United States.Customers can now safely access their accounts from a browser on desktop or laptop, in addition to the smartphone app. This automated number can help you block your card and offers recorded information. When you open an account, you’ll be given a bank account in both the UK and Europe. please be patient and wait until your chat is picked up, Sure! Revolut is probably looking to undercut these established markets, and pass the savings along to its customers. Then, please try one of the following: 1. Revolut Ltd is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011, Firm Reference 900562. Hm… I`m premium user, had no issue from my end and revolut. In the UK children of this age range earned about £4.5 Billion in 2018. Whenever you need help, all you need to do is type “live agent” into chat and you will be connected to the next available support agent. You will be asked to provide a payslip or similar. I am able to get connected with a live agents in a couple of minutes. In the past getting connected to a live agent easily took 6-12 hours. No human interaction on a blocked account for three days is just shockingly poor CS. Usually it means large sums of transfers or something like it. Revolut has reached more than 12 million customers in over 30 countries. Whenever you need help, all you need to do is type “live agent” into chat and you will be connected to the next available support agent. Find all the answers to your questions about Revolut Business and get help from our support team. If your dream is to move to the land of hockey pucks, maple syrup and toques, you are not alone. Founded in 2015, Revolut began life as a foreign exchange app tied to a payment card. Take control of your finances with easy-to-use analytics and budgeting tools, keep track of your spending with instant … Nothing to worry about. It`s showing as looking for an agent… is any one have something like on their account? We are here to help you. If you contact (or are contacted by) anyone claiming to be a Revolut agent outside of the app, it is a scam Your best bet is to write them on social media like Twitter in a public reply to their tweets not per PM. I provided my email, problem i`m facing… and so far nothing yet. Nothing to stop them sending you a few polite messages though. I found file complaint. We are here to help you. Hello @ambersilverman,. We’re constantly hiring and training new agents to avoid long wait times as much as possible. I can, just did that. Haven’t been a big issue. Not saying this is true for all cases, just mentioning my experiences). We’re always looking to improve in everything we do and see how we can better support our customers. Revolut Trading is a subsidiary of Revolut and was incorporated in the UK on 13/09/2018. Worse than legacy! Recently its just couple of minutes. There is a lot of room for the company to grow into established markets, especially for people that travel a lot, or do business internationally. And one last thing, how long it took Revolut to process my income? It’s weird that there’s no indication of waiting times in the app. You are only allowed to open a UK current account or Euro IBAN account and will also get a physical bank card. Just need to figure it out where support gone. The parent company controls 75+% of its shares, with Nikolay Storonsky as the CEO. can confirm that i could use my credit card no problem. Revolut said on Monday it had lodged paperwork with the UK’s Financial Conduct Authority (FCA) and the Prudential Regulation Authority (PRA) to apply for a banking licence. Revolut is looking to launch an experience called “Revolut Youth” for 7-18 years old. Until now… I managed to get a reply from revolut. Background. I cant chat with agents on my account. no reply back, Powered by Discourse, best viewed with JavaScript enabled, https://blog.revolut.com/announcing-24-7-support/. Instead, open a Revolut account and transfer money globally – with no rubbish exchange rates. Do you know, if while they are reviewing my income. Would that cause this? Get a Revolut account in minutes, and use it to manage your everyday spending, send money abroad, exchange currencies, and buy travel insurance. Florin Hrituliac, a Revolut personal account customer in Romania, tried to transfer RON 20,000 ($4,832.68) from his company’s bank account to his Revolut account on 9 September 2020, but was unable to access these funds. Revolut comes with two premium tiers. So recently our customer support team has taken part in training sessions run by Samaritans, a charity that offers listening and support to those in need.. Revolut’s customer support team embarked upon a training workshop with a Learning & Development trainer from … After 6 months i got a message from them to provide proofs. Thanks for that. Buzzy fintech Revolut has officially applied to become a UK bank. Can i still use my credit card like usually? After 6 months i got a message from them to provide proofs. I’ve been stuck on “Looking for a live agent…” for a while. I love the app but this SOF review/frozen account is stressing me out. Securing a work visa for the United Kingdom can be challenging. Mon—Fri: 24 hours. The partnership has already enabled us to deliver a competitive range of financial services, and we’re looking forward to further innovation together. Revolut Junior accounts for up to 5 kids 0.1% cashback within Europe and 1% outside Europe on all card payments (capped at €13.99 per month) 1 free SWIFT transfer each month Hi, I am having the exact same issue. What else i can do… I wrote to Andreas, no reply. Buy and sell crypto, including Bitcoin and Ethereum. Anything related to compliance/legal will most likely take some time and maybe – depending on the very case – not only is involved. Created with Sketch. Definately something stuck somewhere. I too could connect with no problem. in forum (from Revolut team), in social media… why is this so forgotten and badly implemented? Our support agents would only contact you on rare occasions where you have specifically requested a call. Account currently limited so not impressed. Is there any Revolut representative around? Its just now something went wrong and it`s stuck in hooking up with an agent…, will be almost whole business day, still now answer in app. Get a Revolut account in minutes, and use it to manage your everyday spending, send money abroad, exchange currencies, and buy travel insurance. Revolut's clients are protected up to $500,000 (including up to $250,000 cash) under the Securities Investment Protection Corporation's (SIPC) insurance. I have had an open chat with Support for a couple of days that says ‘connecting you with an agent’ but I never get a response. N. Not much help but I am also having same issue. Still showing looking for an agent… Vše důležité se dozvíte v naší pečlivě vypracované recenzi. Revolut is a relatively young company, established in 2015. The response times seems to be rather poor lately. Working & Living in the UK. Okay, I`ll keep it in mind. Take control of your finances with easy-to-use analytics … Speak with one of our friendly agents with 24/7 customer support What the media say about us: “Look out high street banks, the Revolut is coming” - TechCrunch “Revolut are chipping away at the big banks by offering a slick app and slashed fees” - New York Times. Where are the Revolut staff. Compliance things like proof of funds are handled by a specialized department, not the regular support. I cant chat with agents on my account. Nothing happened. To Revolut and Live Agents: ... you are like myself and locked out of your Revolut account and are getting no where with the app as it keeps on saying 'Looking for agent' after 2 weeks with no replies, then this is the new process to follow. @RevolutAdmin can resolve my case quickly. If you still have access to the app, block your cards from the app. Make an official complaint, if they take too long. With the country’s diverse community of friendly people, breathtakingly beautiful scenery, stable political system, and free basic healthcare, it’s no wonder relocating to Canada is a popular option for many looking for a fresh start. You can also set up direct debits with a Revolut account, which means you can pay for things like utility bills and gym memberships in the UK using Revolut. We’re constantly hiring and training new agents to avoid long wait times as much as possible. Does not take two days to look at payslip and realise where cash coming from. Does anyone know approx live agent waiting times at the moment? Premium and Metal are generally at a higher priority than standard users. This number does not make outgoing calls. My experience with Revolut live agent are not bad so far. Shopping, etc, So much for this -> https://blog.revolut.com/announcing-24-7-support/. Been asked to provide bank and payslip details even though been a metal customer since it was released (Priority support apparently!) Here is our comparison of N26 and Revolut. If so, try sending “resolved” to end it. Photo: Revolut. Nik Storonsky, CEO and Founder at Revolut, said: “We’re excited to have Modulr by our side as we continue on our mission to disrupt the financial services space. N Can you still type in that chat session? That is roughly about £350 per child per year. There might be some wait time if our support team is receiving an increased amount of requests at the time, or you need to speak with a specific department (Transfer investigations, Source of Funds etc). Revolut is a FinTech mobile application that offers bank-like services. Revolut does not offer account support via social media, or through any partner agency. Find all the answers to your questions about Revolut and get help from our support team. To open an N26 or Revolut account, all you need is a smartphone. Agent was very nice, firstly apologize for … Block your Revolut Card in the app anytime, or call our automated phone-line +442033228352. The roll out will involve first creating a parent controlled child account. So i tried to write something there but to no luck… Error message as follows - Something went wrong, please try again later. Then you might have to wait a while for an agent from the right department. Its just now something went wrong and it`s stuck in hooking up with an agent…. Revolut Ltd is a company registered in England and Wales (No. Digital bank, Revolut, is facing a lawsuit after blocking a customer’s account in Romania. What can I do? Can you use your card to buy food at least? For 6h so far. Sure! If someone contacts you via phone, it’s likely to be a scam. As of February 2020, Revolut is valued at 4.2 billion following a funding round and thus, became the UK's most valuable fintech startup. I got an option to chat with us. … Hello, Ive been having trouble with my live agent. While once exclusively mobile only, Revolut customers will now be able to check their account and contact support through a web app. In the UK and EU, your funds will be protected by the FSCS protection scheme up to GBP 85,000. This may not look like a lot of money for a bank. And nothing you should do often. One app to manage your entire financial life. But 24 hours and still waiting for one document to be checked on a locked account is very poor service. 'RITA', the Revolut AI support bot, 'successfully resolved over 25% of customer queries in 2018 and is constantly being improved, which allows our support agents to deal with the more serious cases'. Not worried - it’s just hassle that only seems to happen with Revolut, It have happened to me two times. 08804411). If you’re escalated by an agent to another department, please be patient and wait until your chat is picked up. Revolut top-up methods. It`s showing as looking for an agent…. use the Email and escalate to the Ombudsman (link to it is also in the Revolut link), if needed. Revolut usually provides customer support only via our in-app chat. The “too long” is subjective so submit the complaint when ever you feel it took too long. Once forwarded to them, waiting times are way longer. I tried logout but that did not fixed it either. Currently, I have a case, of not crediting a fund transfer, under process. The higher tier, called Metal, costs €13.99/£12.99. Please don’t type “resolved” or “live agent” into chat as it might kick you out of the queue and you will end up at the back again. Revolut works seamlessly with Google Pay, and can be used to buy commodities and crypto, including Bitcoin and Litecoin. Day 3 in the search for an agent, even a bot, tried all the wise words above regarding resolved etc no joy. I highly doubt that this user will be able to do anything as it’s not even confirmed user of the Revolut staff. I made a bank transfer, purchasing smth at the end of March, and as i sent bigger sum, than i should have, they sent some money … Maybe just letting users know it could be a few hours or next day etc would be good, You can try and type “Resolved” and then “Live agent” again. First of all, call the automated phone line +442033228352 to get your card blocked. Revolut is a brilliant digital bank that offers accounts in GBP and EUR with an attached prepaid bankcard. Phone numbers can easily be replicated, which unfortunately, is out of our control. Powered by Discourse, best viewed with JavaScript enabled, "Verifying" my source of funds... ...forever. You can set up a bank account and operate it on your smartphone without the need for any physical infrastructure. The first is simply called Premium and it costs €7.99/£6.99 per month. You should see something like “A live agent will be with you in roughly x mins.” after you typed “live agent”. My account is currently locked pending verification of source of funds. Moving to Canada is a desirable choice. The additional benefit here is that the physical card is a metallic card, instead of a standard plastic card. Also if you need to talk to a specific department like verifying funds or similar it might take a good while. Revolut nabízí samozřejmě mnoho dalších funkcí, které si představíme v této recenzi. is any one have something like on their account? She just disappeared last Tuesday and havent been answering to my questions since then. Hope that @RevolutAdmin can resolve my case quickly. Opening an Account. Whether a customer has lost … It depends on the plan you are on. There’s nothing I can do about it anyway. type “Resolved” and then “Live agent” again. Revolut is probably looking to undercut these established markets, and pass the savings along to its customers. And one last thing, how long it took Revolut to process my income? Pokud vás zajímá, jak přesně Revolut funguje, co všechno umožňuje, proč si vybrat právě Revolut, nebo jak získat bonus v podobě karty zdarma, jste na správném místě. Revolut does not offer account support via social media, or through any partner agency. Also, the issue Ive been trying do deal with is a transfer, made to my account. (eg: today I got connected within 2 minutes. One app to manage your entire financial life. PMing Revolut staff on here is rarely successful. In-App Chat. Regarding your problem: How long has it been looking for an agent? If you’re escalated by an agent to another department, please be patient and wait until your chat is picked up. ” to end it, you ’ ll be given a bank account and will get... Samozřejmě mnoho dalších funkcí, které si představíme v této recenzi samozřejmě mnoho dalších funkcí, které představíme... My income be rather poor lately not bad so far i ’ ve been stuck on “ for! 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