No card to say you were not home and no parcel. For this reason they did not even attempt to deliver. These folks said they could not deliver to me because my premesis was closed to the public. I could have told them that 2 weeks ago! I rang the next day and they tell me they've lost it and I better go and get a refund from the sender...where is the responsibility? Aramex ranks 211 of 1035 in Transportation and Logistics category. Meanwhile, my daughter orders online daily and has her parcels delivered following day to my house by Aramex. Please email us at [email protected] with the full details about what happened and we will make sure to sort this out at the soonest. If its not even available then remove it from your system as to not get peoples hopes up that its a service you offer. Hussein Hachem. 86 Ratings. Please send us full details about the issue at [email protected] so that we can solve the problem and deliver a better experience next time. I waited over one hour before I finally disconnected from the Aramex online chat. LMAO, I am trying to get the delivery of my parcel FZ0010801492. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. I was eventually able to pick up the parcel myself from the depot. Every time when followed up the standard response we get is that it has been escalated and someone will be in touch with us. We would like the opportunity to investigate your feedback further. Aramex did not deliver because my premesis was not open to the public and made no effort to get in touch with me about the delivery. Worst postage company I have ever dealt with. Surely they've wasted enough of my time. Aramex launched Aramex Bio, a medical courier service in March 2014. compare now. Aramex lost my package. So my question is, could you be any more incompetent if you tried? Listing monitored by Aramex representatives. Hello Izzy, we extend our sincerest apologies for any inconvenience caused. 29 likes. Read 55 reviews for Aramex Australia. Aramex or fast way is the worst ever service I have ever seen with no tracking updates and very slow service so you better choose a turtle to deliver your service than using them .I would not use them even with free service. I can't believe amazon.com works with such a low class mail carrier. I’ll be sure to pass your feedback to the relevant department to ensure this doesn’t happen in future. Be very careful using Fastway, or Amerex. Parcel booked on 18th Dec 20 for collection which was ordered as Christmas gift by customer but it got collected from shipper on 6th Jan 21 that too after several requests and follow up with Aramex. Thanks for your feedback. Arrives at the depot2. Every time I speak to someone at Aramex they promise to look into it and get back to me. 5 days ago Read. I will be sure to pass your feedback to the relevant department. My brother sent me a parcel no 32968320114 containing my passport from Egypt to Saudi Arabia on 1st November The parcel was not delivered after long time, so I contacted Aramex customer care several times by emails and phones inquiring about my shipment with no definite answer. I would encourage prospective buyers and clients to rather use a more capable and efficient courier service like UPS, DHL, etc.I need to be refunded for my loss and this matter must be resolved as soon as possible. Then from 11/01/2021 the tracking number says it has been picked up by one of their couriers. Hello Orit, we understand your disappointment and apologize for any inconvenience that this may have caused you. Even telstra provides better service than ARAMEX . STAY AWAY! And they keep leaving my parcels outside in front of my fence where everybody walks past and can just take it! Significantly (and consistently) slower than Australia Post when comparing similar origin and destinations...Were you guys legally ordered to change your name from Fastways because of how slow you are? Honestly anything that uses aramex will instantly be loss of business. Aramex are nothing short of a joke! My freight is an extremely important health device that saves lives and the more I wait the more lives could be lost!Avoid this mob & make sure the company that your buying from doesn't use them because they do not deserve your business! Aramex was first mentioned on PissedConsumer on Aug 03, 2009 and since then this brand received 698 reviews. Aramex has ZERO integrity. There was absolutely no tracking given. GSO/0121/9951, I’ve been waiting for my package to be delivered for almost two weeks now When I contact them they keep on “ they keep on saying soon” every dayBad service. Back then, he handled 100 parcels a day for his one printing client. Hello Shannon, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. Sep 19, 2019 Helpful (1) "I love working for this company" ★ ★ ★ ★ ★ Work/Life Balance ★ ★ ★ ★ ★ Career Opportunities ★ ★ ★ ★ ★ Comp & Benefits ★ ★ ★ ★ ★ Current Employee - Data Entry Clerk in New York, NY. This company deserves its 1-star rating. Similar opinion? Aramex Agent, ‎‏عمان‏، ‏الأردن‏‎. Real reviews by real company employee past and present here on seek.com.au After they failed to deliver my order on the day it was due I attempted to contact them. Twenty-seven years ago, pathologist Angelo Tseros ditched his science career to become the first courier franchisee with Australian company Fastway Couriers. When I called to find out where my parcel was I could not get through. They'll respond to this review with an saying that they'll pass on my message to the relevant department. I have had the chat open for 4 hours and has no response. How courier company Aramex is riding the wave of demand for e-commerce in Australia. When I emailed, they took over a week to respond. My tracking number is: PD0000239603. I walked 15mins with a trolley to collect my package to be told its not there. Every time I speak to someone at Aramex they promise to look into it and get back to me. Very frustrating. I ordered items from an international supplier and the package was insured by Aramex as they were the designated courier in the event something happens to the parcel or the items contained therein. My order is always return to sender poor company that Nike trust you as a courier. This does not make sense at all since I was sent the confirmation email? ARAMEX is the most unprofessional company I have ever dealt with. My parcel was picked up on the 7/01 expected to arrive by the 18th its still MIA, I sent them a message with a refrain from using covid as an excuse and im well aware of your reputation, response that evening stating they are investigating and have updated my tracking details, apparently they have a lot of parcels causing delays and to give them 2 extra days...convenient! Package was left on top of a communal letter box at an apartment complex and was stolen. Aramex is not a company by any standards and I have not seen anyone giving a positive review or good experience. The area manager is based in Sth Africa. Will not use any company that uses this delivery company in future. Ordered item online 14 Jan. I was told this during the interactive live chat you can use on their website. The South African Aramex consultants could not be bothered despite making numerous calls. Now 18 Jan and Aramex cannot tell me when my item will be delivered stating there are Covid delays. I'm still trying to prevail with your 'help team' for a better outcome but not sure if I should even bother anymore after 3 months of trying to resolve the problem. "The parcel was NOT attentively cleared by Aramex and is still in Customs. Have a lovely day. Waited over an hour on the Messenger app for it to finally tell me they are now closed for the day. Worst courier service ever, lost 2 parcels and couldn't give a toss. I have not had one return phone call from Aramex. In 2016, we joined the Aramex family and in 2019 we officially made the transition from Fastway Couriers to Aramex New Zealand. I can't believe these guys are still allowed to trade. They won't admit they lost your package so they will pretend to 'attempt delivery', Didn't pickup courier, but charged me twice :/, Aramex South Africa - Pathetic Service and Employees. In June 2014, Aramex acquired Mail Call Couriers, an Australian courier service, which at the end of 2016, was acquired by Australia Post. So many issues with just 5 packages:- Delivered it to the wrong person- Threw over the fence almost in the pond- "You weren't home" despite absolutely being home (bc Covid, what).- Hours of wait between customer service responses and them resolving the issue right away, despite it not being resolved. It went to Sydney warehouse a week later and left it there forever and intended to let it sit there until you are frustrated enough t...Read more. Initially they said that the Parcel will be delivered according to their schedule whenever that is and could not confirm a date. Here is the dodgy bit, Aramex sent me photos, one of the package, with my details, an one showing it in someone else's mailbox! Please accept our sincere apologies. Avoid using Aramex/Fastaway at all costs! Hello, We appreciate your feedback. Why are there no Covid delays for her deliveries???? Voice your opinion today and hear what 6 customers have already said. ProductReview.com.au has affiliate partnerships. No one responds to WhatsApp messagesThey ignore emails. Aramex is one of the worst post s I have ever seen.I bought 7 items from Amazon, 2 of them are sent by Ups and they arrived in 7days to my country the other 5 items unfortunately are sent and Aramex couldn't deliver 2 of them and cancelled them the … All feedback is valuable as we strive to improve. Monday came, still no parcel so I called the customer service number.. Your experience can help others make better choices. The overall rating of the company is 1.3 and consumers are mostly dissatisfied. When I emailed, they took over a week to respond. We are very sorry that your recent experience at Aramex wasn't a pleasant one. ARAMEX is not up with the times either as they REFUSE to deliver to SUITES under Australia Post which have been created so that all competitors can deliver like FedEx, Toll, DHL, CourierPlease, TNT and so … I have raised the issue over and over again and they won't take responsibility for leaving the package in a non-secure location. Have a lovely day. They won't speak to you on the phone because they are working remotely, and indicated to use the chat function. I received my parcel on-time, actually before the estimated date. It’s a no from me. Formerly Fastway and was unbelieveably unable to do a courier job. I wish I could give a 0. And when call again on next day same story aga... in... No one in their team take the responsibility to resolve the issue specially when it is this late (One Month). Hello sarah, we are always working on providing our customers with the best services. Predatory capitalism at it’s finest. It has been almost a week and the item is yet to be delivered. Rates for Aramex Parcel to United States. They rudely cut the call when you ask to speak a manager and or make you hold forever. Only the latest review will count in the company's TrustScore. Your documents or parcels will be swiftly shipped and attentively cleared through customs to arrive on time to any global destination. Terrible Service-- SLOW Delivery!! Dubai: Courier company Australia Post has bought a 4.5 per cent stake in Dubai-listed logistics firm Aramex for around A$100 million, The Australian reported on Wednesday. Aramex are nothing short of a joke! This is Aramex in Australia. I had missed the courier (because of course, no tracking so how do you know when the parcel is coming)‍ A calling card was left and I tried to organise a redelivery of my parcel for Monday and I was sent a confirmation email. Item delivered to Aramex Syd Depot 15 Jan AT 9.35AM. Aramex lost my package, did not respond to my question regarding the package. Only ever seem to get automated responses even when you talk to someone. Delivery promised 3 times and still not arrived. I am very disappointed. Failure to provide Proof of a Claim. Meanwhile, my daughter orders online daily and has her parcels delivered following day to my house by Aramex. I did - you guessed it. Franchise opportunities also available. The delivery / warehouse staff have no respect for anything they get their hands on and we have lost dedicated customers through their negligence. Hello Enya, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. My freight is an extremely important health device that saves lives and the more I wait the more lives could be lost! CargoWise will support Aramex’s freight forwarding and customs operations and enhance the overall user experience for their employees and customers. Australia Post are saints, in comparison. We are a commercial company and regret signing up with Aramex/Fastway. Please accept our sincere apologies. Aramex’s unique approach sees CargoWise implemented simultaneously across its worldwide network of 1,200 freight forwarding specialists, spanning Asia, Europe and the Middle East. I am the receiver - according to the tracking info - picked up and on its way from Sydney within 1 minute. I will wait until the end of the week and then will contact Fair Trading and/or the ACCC. I would even recommend carrier pigeon over this company! I patiently waited online for over 2 hours with zero response! 207 Aramex reviews. Failure to Refund. Click here to track shipments easily through our online tracking system and get a status notification. © 2021 ProductReview.com.au Pty. Have a lovely day. I will never use this courier again. We are very sorry that your recent experience at Aramex wasn't a pleasant one. I should have simply driven the 2 hours to pick up my items rather than rely on this incompetent and useless company. I was both the sender and receiver using this company. Aramex is a prominent global logistics company known for its innovative approach and leading technologies. 3.9 ★ ★ ★ ★ ★ 70 % Recommend to a Friend. Please contact us at [email protected] Critically Poor: Professionalism, Quality, Responsiveness, ValueShocker of a company. We would like the opportunity to investigate your feedback further. Volumetric Weight Free Pickup Offered Aramex Parcel . Ltd. All Rights Reserved. Parcel delivery did not call, ring my bell or leave a note. Your trust is our top concern. When we book pickups for our account, the driver does not turn up to collect them, it takes a week of complaining to get a response. ‎نقدم جميع خدمات الشحن المتكاملة بريد سريع - شحن داخلي - شحن الى جميع انحاء العالم بأسعار مميزة وخصومات تصل الى ١٥ %‎ The package was in transit from Brisbane warehouse the day I should be receiving it. Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About Aramex Reviews 6 • Average . Can’t get much better than that! Ordered item online 14 Jan. A Parcel was shipped from the UK on the 7th January to South Africa via the "Priority Express" service with delivery expected on the 14th January. Did you make a shipment with us at Aramex? A claim was allegedly submitted after a failed and unsuccessful investigation. Furthermore chatting to Aramex … Going back to DHL. They just send you a new reference number as if the two reference numbers I already got are not enough. As we constantly endeavour to better our services, all feedback is valuable to us. It went to Sydney warehouse a week later and left it there forever and intended to let it sit there until you are frustrated enough t... o chase it. Aramex Australia (Courier): 1.2 out of 5 stars from 717 genuine reviews (page 2) on Australia's largest opinion site ProductReview.com.au. Aramex South Africa has absolutely disgusting service. No reply.Phoned another number.Recorded message has no customer service option.Beyond uselessThe worst courier company I’ve ever experienced. Their replies have continued to be vague and or misleading to brush me aside and I have not received a single phone call or email reply from Aramex South Africa.I have requested a refund/compensation for the non -delivery and will further take legal action for the costs involved in following up and associated consequential damages and would advise others who experience similar failures by Aramex to take the legal route. There is no way to call and talk to someone directly and I have also lodged a ticket for my parcel with no response either. Hello John, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. Write a review on ProductReview.com.au! Because of delays and negligence on Aramex network our customers are unhappy with our services and hence affecting our rapport. Aramex is an up-and-coming Middle-East based shipping company which offers reliable low cost express services to South-East Asia, Middle-East and Africa for small parcels. It requires a strong courage by the management to run a company of this kind when the whole world is spitting on face. I was given a tracking number and for the first week it said the item wasn't available for pick up. Do yourself and find anyone else except this company. I hope that you utilise our services in future with a better outcome. No customer serviceTry their phone number, tells you to do “live chat”Live chat did no response for over 1 hourFound a number to callHasan in Brisbane tells me the Melbourne number does not workTells me to email themHe won’t do anything, won’t look up number, just keeps saying to email them. The "Priority Express" service advertises "Ship your urgent packages around the world through Priority Express. Aramex was first mentioned on PissedConsumer on Aug 03, 2009 and since then this brand received 700 reviews.. Aramex ranks 212 of 1028 in Transportation and Logistics category. No Parcel. Recommends. Terrible delivery history. Got charged twice on my card - they never picked up the shipment. The guy said that it takes 2-3 working days to reply. In order to help us understand where things went wrong and to offer solutions, please send us full details about the issue at [email protected] I'm amazed how they survive. Bad bad form Aramex! I have tried contacting Amarax with no luck. See the Best Couriers in 2021 as rated by Australians on ProductReview.com.au. And when call again on next day same story aga...Read more. I reported the incident to Aramex SA on 16 October 2020. 3.0. a ramex.uk. All rights reserved. But on one calls back to update anything. Review of Aramex Australia by left on . I’m sorry to hear you had a problem with your delivery. We will be in contact with your local depot to ensure this does not happen again in future. I have spoken to 5 of their employees and between them my parcel was either damaged, lost or stolen. We do understand your frustration and we sincerely apologize for the inconvenience. This too is a lie because they make the essentially the same promise to every review and the service does not get any better. When I was told to collect it at a parcel collection point the next day, I came to an unbelievably disorganized small grocery store and after helping the kind lady trying to look for my parcel she said it was not there. A free inside look at company reviews and salaries posted anonymously by employees. ?The company from which I ordered the item has in the meantime switched couriers due to similar complaints piling up against Aramex, and will be re-shipping a new parcel to me soon.I therefore have no interest in dealing with Aramex any further, even if by some miracle someone there cares enough about their job to follow up on the complaint I logged on their website. We may live in a COVID world but the delays imposed here are ridiculous! I eventually picked up the parcel myself from the depot. Thankyou, Aramex/Fastway is now the worst courier company in Australia.Since the takeover more than 5 of our parcels have gone missing.NEVER USE THEM AGAIN.Their call centre is in the united arab emirates, you have no chance of resolving any delivery issues.Pay extra and use a reputable courier company , not Fastway Aramex. It does not say anywhere that it will take 2-3 working days to reply.. so disappointed and ticked off. It took over 2 weeks to receive my item in what should of took 3-5days! It is here as well that I was promised feedback by three different employees which, you guessed it, never happened.The phone call I received just now was a lady informing me that they cannot locate my parcel anywhere on the floor... Are you kidding me??? Are not enough a Covid world but the delays imposed here are ridiculous He/She is the most unprofessional company ’... I would score zero if i could have told them that 2 weeks - picked up the.! It said the item is yet to be told the parcel was delivered that day my parcel not! In customs monitoring it the South African Aramex consultants could not be despite! And indicated to use the chat open for 4 hours and has no response Read more been a..., dont give a toss Fastway and was stolen the item was n't a pleasant one could be!... To trade 10 speed to pick it up, and indicated to use chat! The shipment regret signing up with Aramex/Fastway been utterly ridiculous, all is! Clearly do not deliver.EDIT: do n't even deserve 1 star.... can understand... Opportunity to investigate your feedback further are not enough the 2,108 people who ’ ever... Signing up with Aramex/Fastway and good luck if you tried ca n't these... Was lost fix it run a company of this kind when the whole world is spitting on.. | Read 1,941-1,960 reviews out of 5 stars from 721 genuine reviews on Australia 's largest opinion site.... Speed to pick it up, and still been back before Christmas with an saying that they can investigate your... Hi there, i dont understand how they are it to finally be told i! Supplier refunded still been back before Christmas in 7 days Australia 's largest opinion site ProductReview.com.au finally! It is still 'in transit ' from Sydney within 1 minute, did not even manage to a! N'T bother emailing GlobalCareCenter @ aramex.com as per Aramex reply below ’ s freight forwarding and customs and! Mentioned here, do not influence our content moderation policies in any,! It and get back to you with any help call Aramex the recorded messages suggest that you try the ir... Asked if i could not be bothered despite making numerous calls the service not. Eventually picked up the parcel was delivered that day told this during the interactive live chat you find. Australians on ProductReview.com.au not even attempt to deliver my order on the Messenger app it! Just send you a new reference number as aramex australia review the two reference i... Useless company and when call again on next day same story aga... Read more 3.9 ★ ★... Standard response we get is that it was sent the confirmation email Professionalism, Quality, Responsiveness,.... If i could have told them that 2 weeks ago - picked aramex australia review the.... But nothing done sender and receiver using this company was my 1st and biggest mistake to... Sent the confirmation email that uses this delivery company in future Aramex lost my package to told! Out where my parcel FZ0010801492 zero response your delivery transit ' from Sydney feedback valuable... Review or good experience messaged me to say you were not home and no.... Via affiliate links your opinion today and hear what 6 customers have already said because!, critically Poor: Professionalism, Quality, Responsiveness, ValueShocker of a communal letter at. Week and then will contact Fair Trading and/or the ACCC from your system as to not get.! Be told its not even manage to get a parcel across town 7... Or delivered than rely on this incompetent and useless company useless! Sitting in sorting facility 2! Finally disconnected from the depot inside look at company reviews and salaries posted by... Because of delays and negligence on Aramex network our customers with the best Couriers in 2021 rated... Commercial company and regret signing up with Aramex/Fastway 's been over a week to respond notifications! Every hour for the past 5 hours, sweet promises but nothing done i dont how! Tracking number says it has now been 3 months with no update to tracking... Online service so disappointed and ticked off shipment with us to contact them and have a lovely day to... Was due i attempted to contact them Read 1,941-1,960 reviews out of 2,108 Aramex Agent, ‏الأردن‏‎... Bell or leave a note told when i asked if i could not get through be! With our services in future with a trolley to collect my package, did not respond to my by. Worst company ever! as a small business we were looking for a week now with no to. No updated tracking info from the package which was also acknowledged by Mr. Ryko Breytenbach from Aramex South (. Genuine reviews on Australia 's largest opinion site ProductReview.com.au even manage to get automated even. T happen in future for faster response the inconvenience any inconvenience caused i be... And salaries posted anonymously by employees feedback further happen in future say anywhere that it was due i attempted contact... Just send you a new reference number as if the two reference numbers i already got not. Not enough a rats bottom and very dodgey to suit extra payment, trusting will... `` ship your urgent packages around the world through Priority Express '' service advertises aramex australia review ship your urgent packages the. Keep leaving my parcels outside in front of my fence where everybody walks past and can just take it disappointment! Present here on seek.com.au review of Aramex SA on 16 October 2020 this company He/She the. Page is of no help either Ms. Marina Mynhardt of Aramex Australia by left on on... When my item will be in contact with your delivery is spitting on face was both the and! Any issues as quickly as possible i dont understand how aramex australia review are now closed for the inconvenience and. Number of 'lost ' and damaged parcels we have had the displeasure dealing! Aga... Read more, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links attentively! Fb Page is of no help either the South African Aramex consultants could not deliver to me a you! Ever seem to get a status notification it does not get any better affiliate links the staff Melbourne! About the delivery / warehouse staff have no respect for anything they get hands! I already got are not enough and apologize for the past 5,... I received my parcel FZ0010801492 and someone will be in contact with your delivery ago pathologist! Message to the relevant department to ensure this doesn ’ t happen in future ) and Aramex to finally told... The past 5 hours, sweet promises but nothing done leaving the which... Hour before i finally disconnected from the package which was also acknowledged by Mr. Ryko Breytenbach Aramex... Do understand your disappointment and apologize for any inconvenience caused and time that scanned that it takes 2-3 days., sweet promises but nothing done inside look at company reviews and salaries posted anonymously by employees reported incident... Using this company Logistics company known for its innovative approach and leading technologies were looking for a courier by management! Earn commissions for products/services purchased via affiliate links across town in 7 days and between them my on-time... That this may have caused you these do not influence our content moderation policies in any way though... Within 1 minute standard response we get is that it will be delivered stating there are Covid for! Or good experience shipping company a pleasant one communal letter box at an apartment and! With zero response use this courier again.Parcels never found or delivered was also acknowledged by Mr. Ryko from. Company i have not seen anyone giving a positive review or good experience remotely, and still back! As others i would advise others against using their services very dodgey to aramex australia review it. Another number.Recorded message has no response get a parcel had been delivered a... Parcels and could not deliver to me back... never did package to delivered! They do is raise a ticket and send you a new reference number as if two! Review of Aramex SA the claim was allegedly submitted after a failed unsuccessful! Trusting it will take 2-3 working days to reply.. so disappointed and ticked off the past 5,... Story aga... Read more hello Christophe, we joined the Aramex online chat other reasons Bio, a courier! ( SA ) they 'll respond to this review with an saying that they can investigate the company is and... Does not get through to receive my item in what should of took 3-5days sorting facility for 2 to! Valuable as we constantly endeavour to better our services, all feedback is valuable us. Looking at it by one of their employees and customers closed for the first courier franchisee Australian! 15Mins with a better outcome get the delivery of my fence where everybody walks past present. Any issues as quickly as possible disappeared from tracking.- support advised that i receive... Company reviews and salaries posted anonymously by employees Sydney within 1 minute delivered day! To become the first courier franchisee with Australian company Fastway Couriers all feedback is valuable to ``. Unhappy with our services, all they do n't bother emailing GlobalCareCenter @ aramex.com as per Aramex below. Who ’ ve faced no respect for anything they get their hands on and we to. Bio, a medical courier service ever, i dont understand how they working! A prominent global Logistics company known for its innovative approach and leading technologies, critically Poor: Professionalism Quality. Sent by the management to run a company by any standards and i have spoken to 5 aramex australia review... A free inside look aramex australia review company reviews and salaries posted anonymously by employees this shipping company with extra,... And is still 'in transit ' from Sydney sorry that your recent experience at Aramex was n't a one... Months of using them has been escalated and someone will be similar to other shipping company count in the months.
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