59 Vestiaire Collective reviews. Because I bought it directly from the seller, the only option VC gave me was to relist...I decided to add pictures of the damage and change some of the wording as I wasn’t ready to lie to anyone and cause heartache to my potential buyers like was done to me. I bounced around the website( there is no number and no email for customer service) there is a bot that I tried to sort out with the and went around in circles, I could not get any customer service at all, but every hour I'm bombarded with emails and text updates about items on my wishlist ..I do not recommend and will not be using this site ever again . | Read 61-80 Reviews out of 4,363 Tracking it its been sitting in the same spot for 8 days now and I have asked for help. The chat system is one of the features I like a lot with Vestiare Collective. I have ordered an Hermes scarf on 28.11.2020 for a Christmas gift. I spent another hour (to add to the 4 hours already 'chatting' with Vestiaire), after which I was promised that a customs label wold be sent by email. What kind of scam is that? I placed the order on 1/1/21 and they arrived today 19/1 i did contact vestiaire to check everything was ok. And also a problem (as buyer) has been solved easily and quickly. Vestiaire Collective’s customer service has gone downhill in jumping of the cliff speed since two years ago. by Alextenglish February 6, 2017. written by Alextenglish February 6, 2017. Download Vestiaire Collective and enjoy it on your iPhone, iPad and iPod touch. All rights reserved. The customer service and lack of care for its customers is beyond appalling.I can only assume it was one less task for them to deal with when I advised they would be hearing from my bank if the money hadn’t hit my account by the 21st. The bag is 100% authentic. I also kept the receipt both in my email and a hard copy. I notice they have no 'customer service' making it even more infuriating. So you have to sell it for 800 to receive the 550. Just been told item 13342235 does not conform, even though its exactly the same as items sold previously 13245789, 12368793, 12291622, 12146509 and 11627765 which all conformed. According to VC flow chart in my account item arrived the same day they posted it from France ( what did they use a private jet !!) And there is no way to argue this and your listing relisted. For example, you cannot currently upload photos through their website, you will get an error message. And on your second, third, or fourth try (that's as far as Ive gone so far), your listing will just get randomly approved.The experiences of the chat service are consistently inconsistent. No action date, no commitment, Nothing I can do. I've been selling for over a year and had not run into any issues - I was granted expert seller status.However, it seems that recently Vestiaire has hired completely incompetent quality control staff. The reason why Vestiaire Collective is sooo good, is because they check that all the items are authentic before sending it to the buyer. Genuine items! I have pointed out some of the most ridiculous experiences with them, kept many for myself and always thought had seen it all. I gave them clear photos of the bag and details...And also, I feel they should have somehow punished the seller for being misleading!! I have paid an extra fee for the item to be checked by Vestiaire Collective. Do not trust this website as I very much regret doing so. 20% Import tax levied on sales for UK buyers! It is absurd. I’ve never purchased pre-loved designer items before because I’ve always loved having a fresh start with a new item. Completely unprofessional and illegal. Having looked at the reviews for this company I cannot believe it’s status for selling pre-loved items. Firstly, they are asking customers to use a very dodgy courier service (called Courier Please) which doesn't even operate properly. So I have no idea where this will end, I’m £500 out of pocket. Left with no choice I've relisted this item. I had to chase for my money few times and their authentication team is a joke. The waybill did not work from the courier company and i called the courier for hours on hold with no answer. “ Vestiaire Collective’s customer service has gone downhill in jumping of the cliff speed since two years ago. Fully appreciate couriers are having a unprecedented time, but a item I ordered from a another company in Italy at the same time arrived 3 days later, so not all can be blamed on Brexit. As aforementioned, we are also expected to resubmit listings until the curation team arbitrarily decides to accept the item. Instead of improving their service for both buyers and sellers, Vestiaire is now rejecting all items from all sellers who complain about their bad service!All items you present for sale will deliberately be rejected, first you will be told photos are not good enough, then they will be rejected and any items you sell will also be rejected and you will be told to pay £12 to have the item returned.If you give the item to another seller to sell, it will not be rejected, how strange?Sellers you have been warned, this is why I have always felt its important to sell on multiple sites as the service with Vestiaire is going down hill fast, they do not take onboard complaints to improve for sellers and buyers. I asked what the reason was and I was told that the second inspection found this, I insisted on a third inspection and relist of the product for sale, but never received an answer. They still reject the item. And the truth is, they don't know what they are looking for. they will then refund me shipping costs. As of January 20, they told me the refund is still in process and no explanations from Vestiaire anymore. I was given a return label and reassured that once the shoes reached their end I "would not have to worry about them" and I would be refunded. Sometimes they can remove an image from a listing immediately, other times they claim they don't have that power. We are now on 17.12.2020, the package has never been received by Vestiaire Collective. I will personally also be taking this matter further because I have been put into such a position where I have been lied to, misled, and caused unnecessary stress in the middle of a pandemic which has left most of us financially insecure! I have taken a look on the values they offer for shipping to Poland and to Denmark from HK, Malaysia and other Asian countries - and for some reason it’s way higher for PL as a destination despite the fact that import VAT as well as import tax on clothes is significantly lower in Poland than in Denmark. I don’t trust VC authentications 100% as they have a high volume of items to sort through and maybe not all their experts have enough experience? All items are curated, authenticated, and checked before reaching the buyer. And that's only if your listing gets approved. many toxic users, and VC does nothing to stop harassment. On contacting courier (DPD) they are not interested, just keep telling me to call again tomorrow. Selling second-hand clothing used to be an intuitive activity. The company now want a hand written letter with all the information that they have sent to me on it. 7264281 Is my reference. They told me they would contact their accounts team and ask them to send me an update. No change whatsoever. I am a seller from Canada (I had previously bought a lot from the website as well) and use Vestiaire to sell items from my closet. I will be calling my bank to cancel the payment for non delivery of the item- DO NOT USE, They have ruined two of my recent sales due to lack of understanding of new Brexit export rules. I aborted a sale and I suggest all UK buyers do for any purchase made from the EU. Wish I'd read the reviews on here first. Bought a pair of Gianvito Rossi shoes for an amazing price. I couldn’t believe I took it to Louis Vuitton and they told me it was fake . I purchased a Delfina Delettrez earring which said in very good condition. I ended up selling it cheaper than I bought it and lost money on something that wasn’t my fault to begin with. Taking people money and pretending to verify or authenticate products which are fake . I know this because I will literally resubmit the exact same listing that were rejected. If I don't get a resolution today I am taking it to all over their social media. After the shoes arrived there, I sent another email just to check. I know I will never get this money back. I have had chat experiences where they literally ask me for the same reference numbers three times in the same chat, each time I gave it to them, and they will still ask you for it again and again. Reached out to VC Today asking them (as sender) to investigate but they refused stating i have to wait another 15 days. Agent ignored my questions and left the chat without answering them, didn't have any respect, and poor language, and absolutely no will to help. especially in current climate. The listing gets passed onto a "curation" team. But for your profile photo, you cannot upload through the app. Now the icing on the cake is that they have asked me to pay all the fees to send back as they are unable to arrange collection!!!! How awful is that . I reach out for them to reevaluate giving them the benefit of the doubt as people can make mistakes. I have send nearly 50 messages most get ignored. They already have the hard copy receipt and I send them an electronic receipt for review. I've seen a Louis Vuitton leopard snood sold 190€... and it costs 180€ on LV's official websites. )coustomer center, they saidthey cant refund or return. Vestiaire Collective, the most stylish global marketplace … Bottom line: Vestiaire will randomly reject your sold items despite overwhelming evidence of authenticity and then never admit they are wrong. As there is no specific channel bar the chat option where they don't resolve anything it is impossible to get help.SO I THOUGHT AN AGREEMENT HAD BEEN MADE BUT I HEARD NOTHING NOW SINCE TUESDAY SO IT SEEMS I AM BACK TO THE START AGAIN AS THEY DO NOT SEEM TO BE HONOURING THE AGREEMENT OR EVEN COMMUNICATING NOW. You will get an error message. Their high commission is not justified. But unfortunately, this is the new government regulation under the new deal, and we cannot make exceptions at this time. They are also one star on google.I then thought i would just use my own money to deliver the item so the buyer is able to receive it on time. I found it was a fake and returned it. 287 reviews for Vestiaire Collective, 1.6 stars: 'Horrible! Shop at Vestiaire Collective. The second time happens and I’m BANNED forever. If anyone would like to see this evidence for themselves they are welcome to contact me. Does that even make sense to you? Browse a huge selection of pre-owned fashion items at the online reseller Vestiaire Collective. I believe they are lying a little bit in their import tax calculations. But I’ve been tempted to buy in the past as the prices for these items are significantly less expensive. Only the latest review will count in the company's TrustScore. Their "curation" team are composed of people who are untrained and unknowledgeable about authenticating photos and items. The VC relists the item by using original photos and description of the previous seller. WE ALL KNOW HOW TO RAISE A CONCERN, VC NEEDS TO LEARN HOW TO RESOLVE IT.Item purchased 3 weeks ago still not arrived. In my experience my items either get uploaded with some objectively innocuous photos missing or my description gets changed from English to French. I already send an email to our expert team regarding your refund. Then I liked so much I took it everywhere, I did had some doubt as to how it was authentic, I send emails no answer , so I moved one after couple month and more experienced with luxury bags I came to find out that the fake wad 200% fake . At every point in time, we will need to be clothed. The money was credited to my bank account the next wednesday.. 1 purchase experience was not smooth and it took more than 1 week for the authentication process. I contacted their customer service staff many times and ask me to wait and wait. Meanwhile many people receive counterfeit items which as they claim passed authentity control. A very stressful process and i can't get my money for selling an item. I have been trying to post a sold item from the UK to Vestiaire. If I could give this company 0 stars I would!I have used Vestiaire Collective a few times I’ve the years, all bar one of my transactions have gone particularly smoothly but were always resolved.However, my most recent experience has been just awful - resulting in me having to claim my money back from my bank.I purchased a handbag for a large amount of money back in early December using 3 month split payment option. I sold a pair of sneakers that were completely authentic (I bought from brand myself and have been the sole owner). 4,363 people have already reviewed Vestiaire Collective. in reality the tracking states item has remained in same hub for over a week. I confirm that Vestiaire Collective is a great second hand seller I'm french and purchased many times and got no problem everything was perfect But you have to notice than sometimes the prices are the same as in boutiques ! Every person i have spoken to has told me something different, they always say they will email me and the buyer after etc etc and i never get an email so i doubt the buyer ever does either. After checking by their employee it was explained to me that the bag is tag as authentic and forthcoming sending to the buyer. Horrible high commission. After this painfully arduous process and submitting your listing for confirmation, you then have the pleasure of waiting up to three business days for approval for one, single listing. Because this is the worst platform I have EVER used. You know you’ve got enough of Vestiare Collective when they finally banned you from the chat system. I never post reviews online but I really felt I had to so that this does not happen to anyone else. vestiaire collective review. The experience of second hand shopping is in my opinion flawless because• you can always ask the seller to put on more photos OR better photos• you can always ask the seller for more information about the productThis is a luxury second-hand shop, you must always be more careful about what you're buying, when it's second-hand. I am not even surprised now after seeing all of these comments and I have no doubt about their validity. Read about their experiences and share your own! On the last day I receive a notification telling me that this item is now being sent back to me and I will not be offered a refund after being told specifically in emails which I have as evidence that this would not happen and I would be refunded. I asked Vestiare when i will see my money, and they have said the customer hasn't replied to confirm. This was as unexpected for Vestiaire Collective as for our members. I must say I now only buy from Europe (I live in denmark) as with new shipping rules for brexit, and the high costs buying and selling from the US/Canada and Asia, it’s just cheaper and more straightforward. Vestiaire Collective is a leading global marketplace & community for pre-owned luxury and designer fashion. I have had multiple issues with their interface via DHL with incorrect Waybill numbers and now, having given up on a collection by DHL I went to post it in a local WHSmith who refused to take it due to customs issues following Brexit. The reps often ignore your messages and will ask you to repeat your request multiple times despite that it has already been communicated and it's still all typed there for them to see. Browse a huge selection of pre-owned fashion items at the online reseller Vestiaire Collective. I have raised my concerns twice via the Chat facility and have not achieved anything. WILL BE UPDATING...... As much as one wants to believe that sooner or later there will be an improvement of VC service the reality is that the service is going down to a point that low that is bordering of total lacking such. A Vestiaire Collective já foi avaliada por 4 638 pessoas. Purchased twice and sold twice 3 of the transactions are very smooth. My experiences with VC are all really good. 4,203 people have already reviewed Vestiaire Collective. Their website showed the refund date was January 12 and they said it should be reflected in my account within 5 working days. The Worst UX in Ecommerce - Vestiaire Collective. They got straight back to me to advise things were a little delayed because of brexit. VC if you are reading this - it is ILLEGAL to charge customs within the EU customs union and you are currently doing that. I am so impressed with Vestiaire Collective. DON'T SELL HERE! My umbrella arrived broken! © 2021 Trustpilot A/S. Their decisions are completely arbitrary. Thank you and stay safe.Kind Regards,Jessan for Vestiaire Collective. Obsessed! I send the item to Vestiaire and it is deemed non compliant due to authenticity. Shopping for stylish second-hand goods has never been easier thanks to Vestiaire Collective, the pre-owned fashion mecca that's just launched in Australia. They expect sellers to resubmit photos themselves when they leave out sellers' photos arbitrarily when publishing listings. Buy a season in advance given slow shipping, DO NOT USE -Wish I had read these reviews before…, High commission charged for a poor selling experience…, Impossible user interface and customs issue. I have written before about a bag that was worthless and that the seller lied about it and then it miraculously passed VC's test. Out what 2,789 people have written so far, and they arrived today 19/1 i did contact Vestiaire to.... 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